How to Order.
Order Securely Online anytime by adding products to your shopping cart by clicking on the add to cart button located by all in stock products. When you're done adding items, simply click on the "View Cart" tab at the top and click on the checkout button and follow the directions on the screen.
Order By Phone Mon-Fri 9am-6pm AST.
We accept credit cards and PayPal payments through Paypal,and you don’t need a PayPal account.
Founded in 1998, PayPal, an eBay Company, enables any individual or business with an email address to securely, easily and quickly send and receive payments online. PayPal's service builds on the existing financial infrastructure of bank accounts and credit cards and utilizes the world's most advanced proprietary fraud prevention systems to create a safe, global, real-time payment solution.
Shipping Rates and Policies
We are charging a $1.50 handling fee to help offset the rising costs of packaging materials.
It generally takes between 1 and 3 business days from the time your order is placed for the order to be processed, packed, and ready for shipping. Please remember this when calculating shipping times (processing time + time in transit). NOTE: International orders may take additional time as we verify the information you provide us with the card issuing bank before you order ships.
Tracking Your Order:
When your order ships, you will receive an email with complete information on what was shipped and a tracking number, if order is shipped within Canada.Other orders will be notified as soon as it is shipped. I have no control over shipping times, so be patient, as orders ship anywhere between 10 - 20 business days. So order early if you need products within a certain amount of time. If however you need to receive an order quickly, I can ship it via purolator or fed-ex for the extra charge it will cost to ship.
Orders outside the USA, Canada and the UK
We will ship also to Europe and to Australia - we ship it the most cost effective way - however that it also the slowest way.
Orders can take anywhere from 4-8 weeks, sometimes even longer, but we are not responsible for those times - please realize that before you place an order.
We will ship internationally, however e-mail us your order, and I will find the best shipping rate and e-mail you back with the shipping costs and you can decide on your order at that time.
Pricing and Availability Policy:
Pricing and availability are subject to change without notice. Howtofindyourroots.com has no liability in the case of orders arising from typographical errors and reserves the right to cancel any orders without assigning any reasons. Every effort has been made to ensure accuracy of information listed and Howtofindyourroots.com is not responsible for any errors contained therein.
Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this event, we will deduct the amount of the out of stock item from the total and adjust the shipping charge if applicable. We are very sorry, but we are not accepting backorders anymore.
Our Unconditional Guarantee
All of our products are unconditionally guaranteed and may be returned for exchange or refund, less shipping and handling, within 30 days from the date of shipping. Exceptions are books. .
Shipping costs are not refundable.
You are responsible for shipping and insurance charges on returns unless the return is due to a defective item or a mistake made by us. Items must be returned in the condition received. ** Note: Special Order items are not returnable. Returns over $100.00 are subject to a 20% restocking fee.
10% Sales tax is charged to P.E.I. addresses only